Customer Service Philosophy
PTAC recognises that customers are essential to its continued long-term success and achievement. Our main objective is to ensure all our people conduct themselves in a professional manner and understand that customer service is our future.
Training is continuously provided to all employees to enable them to actively provide service to the highest standards to meet our customer’s needs.
PTAC’s management and service philosophy is to work together with its customers … from conception to installation, handover, DLP and ongoing service for years to come.
Design, documentation and construction of air conditioning, ventilation systems, BMS control system
Alterations to existing systems
Preventative maintenance works
24 hour, 7-day emergency breakdown service
Advice on the Building Codes of Australia (BCA) and Australian standards with respect to your buildings and systems
Essential services form 15a surveys on buildings
Auto CAD drawing facilities
Controls trouble shooting
Due diligence surveys for building purchases
Scheduled inspection service
Extensive Air Conditioning / Electrical trade knowledge
Remote monitoring of existing systems through a dial up network